Privacy Policy

Effective Date: April 01, 2025

Company Name: Adaptive Make

At Adaptive Make, we are committed to protecting the privacy and rights of our clients and their users. This Privacy Policy describes how we collect, use, disclose, and safeguard information in connection with our software products and services (“Services”), including both custom-built and SaaS solutions.

This Privacy Policy applies to all clients who use our Services. It governs data collected by our systems and software, including:

• Web-based and mobile applications
• SaaS platforms with user authentication
• Embedded analytics and tracking services

We also use cookies and similar tracking technologies to support analytics, enhance performance, and improve user experience.

We do not collect or store personally identifiable information (PII) from individual end users.

However, we may collect the following non-identifiable information:

• Device and browser information
• Usage data (e.g., feature usage, session duration)
• General location (e.g., region or country)
• Aggregated or anonymized analytics data
• Authentication metadata (e.g., login time, user role — non-identifiable)

We also use cookies and similar tracking technologies to support analytics, enhance performance, and improve user experience.

Cookies and similar technologies (e.g., local storage, pixels) may be used to collect information for:

• Analytics (e.g. Google Analytics)
• Performance monitoring
• User preferences in authenticated environments

Where required, we obtain consent for cookie use and provide clear options for users to manage cookie settings.

We use the collected information to:

• Monitor and improve the functionality of our Services
• Analyze user behavior and software usage trends
• Enhance system performance and reliability
• Guide product development and marketing strategy

We comply with applicable privacy laws and rely on the following legal bases for data processing:

• GDPR (EU): Legitimate interest and user consent where required
• PIPEDA (Canada): Meaningful consent and transparency for handling data
• Quebec Law 25 (Canada): Enhanced privacy governance for data processing
• CCPA (California): Notice at collection and user rights for California residents

• Data is stored securely in compliance with industry standards.
• We implement encryption, access controls, and monitoring systems.
• Non-identifiable data is retained only as long as necessary for its intended purpose.

We do not sell or rent data. We may share non-identifiable information with:

• Cloud infrastructure providers
• Analytics platforms
• Marketing tools (for aggregated insights only)

All third-party service providers are contractually obligated to comply with applicable data protection laws.

Where data is transferred across borders (e.g., from the EU to the US or Canada), we ensure:

• Adequate safeguards (e.g., Standard Contractual Clauses)
• Compliance with GDPR, PIPEDA, and other relevant frameworks

While we do not collect PII, we support the following rights for our clients and their users:

• Access to non-identifiable usage data upon request
• Option to disable tracking in customized deployments
• Cookie control preferences via consent banners or settings

For residents of California, the EU, and Quebec:

• Right to know what data is collected
• Right to opt out of non-essential data collection
• Right to request deletion of data (where applicable)
• Right to lodge a complaint with a supervisory authority

Our Services are not intended for children under 13. We do not knowingly collect any data from children.

We may update this Privacy Policy from time to time to reflect legal, operational, or technology changes. Clients will be notified of material updates, and the latest version will always be available on our website.

For questions, requests, or concerns regarding this Privacy Policy:

Adaptive Make

Email: compliance@adaptivemake.com